Terms of Service
SaltBlock Hospitality
Tampa Bay, Florida
Effective Date: January 20, 2025
Last Updated: October 20, 2025
Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and SaltBlock Hospitality (“SaltBlock,” “we,” “us,” or “our”) regarding your use of our catering and event planning services.
By signing a service agreement, making a deposit, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, please do not engage our services.
Table of Contents
Services Description
Service Agreement and Booking
Pricing and Payment Terms
Cancellation and Refund Policy
Changes to Services
Client Responsibilities
Force Majeure
Limitation of Liability
Intellectual Property Rights
Confidentiality
Dispute Resolution
Warranties and Disclaimers
Indemnification
General Provisions
Services Description
SaltBlock Hospitality provides luxury catering and comprehensive event planning services in the Tampa Bay area, including but not limited to:
Custom Catering Services: Menu design, food preparation, presentation, and service for corporate events, weddings, private parties, and special occasions
Event Planning and Coordination: Full-service event design, vendor coordination, timeline management, and on-site event supervision
Menu Consultation: Personalized menu development tailored to your preferences, dietary requirements, and event theme
Venue Coordination: Liaison with event venues, site visits, and logistical planning
Vendor Management: Coordination with third-party vendors including florists, photographers, rental companies, and entertainment providers
Day-of Coordination: On-site event management, timeline execution, and problem resolution
All services are subject to availability and must be confirmed in writing through a signed service agreement.
Service Agreement and Booking
Booking Process
Initial Consultation: You contact us to discuss your event needs, preferences, and budget
Proposal: We provide a detailed written proposal outlining services, pricing, and terms
Agreement: You sign the service agreement and provide the required deposit
Confirmation: We confirm your booking and begin event planning
Service Agreement
Each event requires a signed service agreement that specifies:
Event date, time, and location
Detailed description of services to be provided
Menu selections and guest count
Total pricing and payment schedule
Specific terms applicable to your event
Special requests or accommodations
The service agreement, together with these Terms of Service, constitutes the complete agreement between you and SaltBlock for the specified event.
Final Details
Final guest counts, menu selections, and event details must be confirmed at least 14 days prior to the event date. Changes requested within 14 days of the event may incur additional fees and are subject to availability.
Pricing and Payment Terms
Deposits
A non-refundable deposit is required to secure your event date:
50% of the estimated total for events with estimated costs under $10,000
30% of the estimated total for events with estimated costs of $10,000 or more
Minimum deposit of $1,000 for all events regardless of size
The deposit is applied toward your final invoice and reserves our services exclusively for your event date.
Payment Schedule
Remaining Balance Due: The full remaining balance is due 7 days before your event date. We reserve the right to cancel services if payment is not received by this deadline.
Payment Methods Accepted:
Check (made payable to SaltBlock Hospitality)
Bank transfer/wire transfer
Credit card (Visa, Mastercard, American Express) - a 3% processing fee applies
Cash (for amounts under $2,000)
Price Adjustments
Prices are based on the guest count and services specified in your service agreement. Adjustments may occur due to:
Guest Count Changes: Final guest count must be provided 14 days before the event. The final invoice will reflect the guaranteed guest count or actual guest count, whichever is higher.
Menu Changes: Menu modifications requested after signing may result in price adjustments
Additional Services: Any services added beyond the original agreement will be billed separately
Market Fluctuations: Significant increases in ingredient or supply costs may necessitate price adjustments with advance notice
Late Payment
Late payments are subject to a 5% late fee per month (or the maximum rate permitted by Florida law, whichever is less) on the outstanding balance.
Taxes and Fees
All prices are exclusive of applicable sales taxes, service charges, and gratuities unless otherwise specified. Current Florida sales tax rates apply to all taxable services and products.
Cancellation and Refund Policy
We understand that plans change. Our cancellation policy is structured to compensate for lost opportunity and costs incurred on your behalf.
Cancellation by Client
90+ Days Before Event:
Full refund of all payments made, minus 10% administrative fee
Minimum $250 administrative fee retained
60-89 Days Before Event:
50% refund of total amount paid
All deposits and advance payments applied to refund calculation
30-59 Days Before Event:
25% refund of total amount paid
Remainder forfeited to cover costs incurred and lost opportunity
Less Than 30 Days Before Event:
No refund
All deposits and payments forfeited
You remain responsible for the full contract amount
Cancellation Notice
All cancellations must be submitted in writing via email to info@saltblockhospitality.com or certified mail. The cancellation date is the date we receive your written notice, not the date you send it.
Rescheduling Option
As an alternative to cancellation, you may reschedule your event:
Available With 30+ Days Notice: Must provide at least 30 days’ notice before original event date
12-Month Window: New event date must occur within 12 months of original date
Subject to Availability: New date subject to our availability
Price Adjustments: Pricing differences between original and new dates may apply
Rescheduling Fee: $500 rescheduling administrative fee applies
One-Time Option: Rescheduling is permitted once; subsequent changes follow standard cancellation policy
Refund Processing
Approved refunds will be processed within 30 calendar days of receiving your cancellation notice. Refunds will be issued to the original payment method.
Cancellation by SaltBlock
We reserve the right to cancel services if:
Payment is not received according to the agreed schedule
You breach these Terms or the service agreement
Providing services would violate applicable laws or regulations
Circumstances beyond our control prevent service delivery (see Force Majeure section)
If we cancel for reasons other than your breach or payment default, you will receive a full refund of all amounts paid.
Changes to Services
Client-Requested Changes
Changes to your service agreement may be requested in writing at any time, subject to the following:
More Than 30 Days Before Event:
Changes accommodated when possible
Price adjustments apply for menu or service changes
No change fee for reasonable modifications
14-30 Days Before Event:
Changes subject to availability and vendor capacity
$250 change processing fee applies
Price adjustments for menu or service changes
Some changes may not be feasible due to vendor lead times
Less Than 14 Days Before Event:
Only minor changes possible
$500 urgent change fee applies
Significant changes may not be accommodated
Additional vendor fees may apply
SaltBlock-Initiated Changes
If circumstances require us to make changes to your services, we will:
Notify you as soon as reasonably possible
Provide comparable alternative options when available
Work with you in good faith to minimize disruption
Not charge additional fees for changes we initiate
Client Responsibilities
To ensure successful event execution, you agree to:
Information Accuracy
Provide accurate information about guest counts, dietary restrictions, event location, and special requirements
Inform us promptly of any changes to event details
Notify us of any allergies or dietary restrictions requiring special attention
Venue Access and Coordination
Ensure we have appropriate access to the event venue for setup and breakdown
Coordinate with the venue regarding any specific requirements or restrictions
Obtain all necessary permits or licenses for your event
Ensure adequate parking and loading areas are available
Communication
Respond to our communications in a timely manner
Designate a primary contact person who has decision-making authority
Be available for necessary planning meetings and tastings
Payment Obligations
Make all payments according to the agreed schedule
Provide valid payment information
Notify us immediately of any billing discrepancies
Compliance with Laws
Ensure your event complies with all applicable local, state, and federal laws
Obtain any required permits or licenses (we can assist but ultimate responsibility is yours)
Follow venue rules and regulations
Guest Behavior
You are responsible for the conduct of your guests
We reserve the right to refuse service to intoxicated or disruptive individuals
Any damage to our equipment or property caused by you or your guests will be billed to you
Force Majeure
Neither party shall be liable for any failure or delay in performing obligations under this agreement if such failure or delay is due to a Force Majeure Event.
Definition of Force Majeure Event
A “Force Majeure Event” means an event beyond the reasonable control of the affected party, including but not limited to:
Acts of God: Hurricanes, tornadoes, floods, earthquakes, fires, severe weather, or other natural disasters
Epidemics and Pandemics: Disease outbreaks, public health emergencies, or pandemic-related restrictions
Government Actions: Government orders, restrictions, prohibitions, or mandates that prevent or restrict gatherings, events, or business operations
Terrorism and War: Acts of terrorism, war, civil unrest, riots, or military actions
Venue Issues: Unexpected venue closure, damage, or unavailability beyond our control or yours
Labor Disruptions: Strikes, lockouts, or labor disputes affecting key vendors or suppliers
Utility Failures: Widespread power outages, water supply interruptions, or infrastructure failures
NOTE: General concerns about potential illness transmission, without specific government restrictions or venue closures, do not constitute a Force Majeure Event.
Notice Requirement
The party affected by a Force Majeure Event must provide written notice to the other party within 48 hours of becoming aware of the event and its impact on the ability to perform obligations.
Effect on Obligations
During Force Majeure Event:
The affected party’s obligations are suspended to the extent made impossible by the Force Majeure Event
Parties must use reasonable efforts to mitigate the impact and find alternative solutions
Payment obligations for services already rendered remain in full force
Unaffected obligations continue
Rescheduling:
Both parties agree to work in good faith to reschedule the event within 12 months of the original date
Client pays any additional costs arising from the rescheduled date
Original deposits and payments apply to the rescheduled event
New date is subject to our availability
Termination Rights:
If the Force Majeure Event continues for more than 60 days, or makes rescheduling within 12 months impossible or impractical, either party may terminate the agreement
Upon termination under Force Majeure:
Client receives a refund of all deposits and payments made
We may retain documented actual costs already incurred on your behalf (non-refundable vendor deposits, purchased supplies, completed work)
We may retain up to 25% of the total contract value for lost opportunity and administrative costs, not to exceed actual damages
Any disputed costs will be resolved through the dispute resolution process
Examples
Force Majeure Applies: County issues a mandatory evacuation order due to an approaching hurricane on your event date; venue closes due to a burst pipe and cannot be repaired in time; state government issues an emergency order prohibiting gatherings over 10 people.
Force Majeure Does NOT Apply: You decide to cancel due to concerns about a reported illness in another state without local restrictions; vendor price increases; general economic conditions; lack of event attendance due to guest preference rather than restriction.
Limitation of Liability
PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY TO YOU.
LIMITATION OF LIABILITY
IN NO EVENT SHALL SALTBLOCK HOSPITALITY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
LOSS OF PROFITS OR REVENUE
LOSS OF BUSINESS OR BUSINESS OPPORTUNITIES
EMOTIONAL DISTRESS OR MENTAL ANGUISH
LOSS OF DATA OR INFORMATION
COST OF SUBSTITUTE SERVICES
REPUTATIONAL HARM
LOSS OF USE OR ENJOYMENT OF YOUR EVENT
WHETHER CAUSED BY BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
MAXIMUM LIABILITY CAP
SALTBLOCK HOSPITALITY’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT FOR THE SERVICES THAT ARE THE SUBJECT OF THE CLAIM.
SPECIFIC LIMITATIONS
Our liability for specific situations is limited as follows:
Third-Party Vendors: We are not liable for the acts, omissions, negligence, or failures of third-party vendors (venues, rental companies, photographers, florists, etc.) that you select or approve. We coordinate with vendors on your behalf but cannot control their performance.
Food-Related Issues: While we maintain the highest food safety standards, we are not liable for allergic reactions, food sensitivities, or illnesses unless caused by our gross negligence or willful misconduct.
Venue-Related Issues: We are not responsible for venue availability, condition, or compliance with applicable laws. You are responsible for ensuring the venue is suitable for your event.
Guest Conduct: We are not liable for the conduct, injuries, or property damage caused by you, your guests, or third parties at your event.
Weather and Acts of God: We are not liable for weather conditions or natural events that affect your event unless we fail to take reasonable precautions.
EXCEPTIONS TO LIMITATIONS
THESE LIMITATIONS OF LIABILITY DO NOT APPLY TO:
GROSS NEGLIGENCE OR WILLFUL MISCONDUCT by SaltBlock Hospitality
INTENTIONAL TORTS committed by SaltBlock Hospitality
FRAUD OR FRAUDULENT MISREPRESENTATION by SaltBlock Hospitality
VIOLATIONS OF APPLICABLE LAW that cannot be contractually limited
PERSONAL INJURY OR DEATH caused directly by our negligence
DAMAGES COVERED BY OUR LIABILITY INSURANCE (to the extent of coverage)
ACKNOWLEDGMENT
YOU ACKNOWLEDGE THAT:
These limitations are reasonable and reflect the allocation of risk between the parties
The pricing of our services reflects these limitations
You have had the opportunity to review these terms and seek legal advice
You could purchase event cancellation insurance if you desire additional protection
Intellectual Property Rights
SaltBlock Intellectual Property
All intellectual property created or used by SaltBlock remains our exclusive property, including:
Proprietary Content:
Menu Designs and Recipes: All recipes, ingredient combinations, preparation methods, and menu layouts are proprietary trade secrets of SaltBlock Hospitality
Event Concepts and Designs: Event design documents, floor plans, décor concepts, and planning methodologies
Business Methods: Our proprietary planning processes, vendor relationships, and operational procedures
Proposals and Materials: All proposals, presentations, and planning documents we create
Limited License to Client
For your contracted event, we grant you a limited, non-exclusive, non-transferable license to:
Use the menu and event plans we create for your specific event
Share basic event details with your approved vendors
Retain a copy of your event planning documents for personal records
You may NOT:
Reproduce our recipes or menus for commercial use
Share our proprietary methods or trade secrets with competitors
Recreate our event concepts for other events without permission
Use our planning materials for events not contracted with us
Photography and Videography
Ownership: Unless otherwise specified in writing, the photographer or videographer retains copyright to all photos and videos taken at your event.
Our Usage Rights: By engaging our services, you grant SaltBlock Hospitality permission to:
Photograph and/or video record your event
Use photos and videos featuring food, décor, and event setup for marketing purposes
Share event photos on our website, social media, portfolio, and promotional materials
Reference your event in testimonials and case studies (with your approval)
Guest Privacy: We will make reasonable efforts to minimize guest images in our marketing materials. If you prefer we not use any photography from your event, you must notify us in writing before the event.
Opt-Out: If you do not want us to photograph your event or use event photos for marketing, please notify us in writing at least 14 days before your event.
Client-Provided Materials
If you provide us with materials (logos, photos, design elements), you represent and warrant that:
You own or have rights to use such materials
Our use of these materials does not violate any third-party rights
You grant us permission to use these materials in connection with your event
Brand Usage
Neither party may use the other’s name, logo, or trademarks for marketing or promotional purposes without prior written consent, except that SaltBlock may identify you as a client in general terms (e.g., “corporate event client” or “wedding client”) without using your specific name.
Confidentiality
Confidential Information
Both parties agree to maintain the confidentiality of sensitive information shared during the planning and execution of your event.
SaltBlock’s Confidential Information Includes:
Pricing structures and cost information
Vendor relationships and terms
Proprietary recipes and preparation methods
Business processes and methodologies
Your Confidential Information Includes:
Personal information about you and your guests
Event budgets and financial information
Private event details you designate as confidential
Sensitive dietary or health information
Permitted Disclosures
Confidential information may be disclosed:
To employees, agents, and vendors who need to know for event execution
As required by law, court order, or government authority
With the express written consent of the disclosing party
To professional advisors (attorneys, accountants) under confidentiality obligations
Duration
Confidentiality obligations survive termination of this agreement for a period of 3 years, except for trade secrets which remain confidential indefinitely.
Dispute Resolution
We value our client relationships and are committed to resolving any disputes fairly and efficiently. This section establishes a mandatory dispute resolution process.
Informal Resolution
If any dispute, claim, or controversy arises out of or relates to this agreement or our services (“Dispute”), you agree to first attempt to resolve it informally:
Notice: Provide written notice describing the Dispute to SaltBlock at info@saltblockhospitality.com
Good Faith Negotiation: Both parties will engage in good faith negotiations for 30 days
Meeting: If requested, both parties agree to meet (in person or virtually) to discuss resolution
Mediation
If informal resolution is unsuccessful, both parties agree to participate in mediation before pursuing other remedies:
Mediator Selection: The parties will jointly select a Florida Supreme Court certified mediator
Location: Mediation will occur in Hillsborough County, Florida
Process: Mediation will follow standard procedures established by the mediator
Costs: The parties will split the mediator’s fees and costs equally
Timeline: Mediation must occur within 30 days of either party requesting it
Binding Arbitration
If mediation does not result in a resolution within 30 days, the Dispute shall be resolved through binding arbitration:
Arbitration Rules:
Administered by the American Arbitration Association (AAA)
Conducted under the AAA Commercial Arbitration Rules
One arbitrator will be selected according to AAA rules
Location: Arbitration will take place in Hillsborough County, Florida (or Tampa, Florida if county is insufficient)
Decision: The arbitrator’s decision is final and binding on both parties
Costs and Fees: The prevailing party is entitled to recover reasonable attorney’s fees and costs
Limited Discovery: Discovery shall be limited to information directly relevant to the Dispute to minimize costs and delays
Appeal Rights: Arbitration decisions are generally final with limited appeal rights as provided by applicable law
Exceptions to Arbitration
Either party may seek the following relief in court without first pursuing arbitration:
Temporary restraining orders or preliminary injunctions
Relief for breach of confidentiality obligations
Protection of intellectual property rights
Collection of undisputed amounts owed
Class Action Waiver
YOU AND SALTBLOCK AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
No arbitration or proceeding may be combined with another without the prior written consent of all parties.
Governing Law and Venue
This agreement is governed by the laws of the State of Florida, without regard to conflict of law principles.
If court proceedings are necessary for any reason (such as enforcement of an arbitration award), the parties consent to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida.
Warranties and Disclaimers
Our Warranties
SaltBlock Hospitality warrants that:
We will perform our services with reasonable skill and care
We hold all required business licenses and permits
Our food preparation facilities meet Florida health and safety standards
We maintain general liability insurance coverage
Your Warranties
You warrant that:
You have the authority to enter into this agreement
All information you provide to us is accurate and complete
Your event complies with all applicable laws and regulations
You have or will obtain all necessary permits and licenses for your event
DISCLAIMERS
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, SALTBLOCK HOSPITALITY PROVIDES SERVICES “AS IS” AND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
IMPLIED WARRANTIES OF MERCHANTABILITY
IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
WARRANTIES OF TITLE OR NON-INFRINGEMENT
WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE
WE DO NOT WARRANT THAT:
Services will be uninterrupted or error-free
All defects will be corrected
Services will meet your specific requirements or expectations
Third-party vendors will perform to your satisfaction
Weather and Conditions
WE DO NOT WARRANT OR GUARANTEE:
Weather conditions on your event date
Temperature or climate conditions
Performance of outdoor event elements
Venue conditions or suitability
We recommend purchasing event cancellation insurance if you are concerned about weather or other unforeseen circumstances.
Indemnification
Client Indemnification
You agree to indemnify, defend, and hold harmless SaltBlock Hospitality, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from or related to:
Your breach of this agreement or the service agreement
Your violation of any applicable law or regulation
Conduct of you or your guests at the event
Any injury or property damage caused by you or your guests
Your failure to obtain necessary permits or licenses
Any claim that materials you provided infringe third-party intellectual property rights
Your misrepresentation of any material fact
SaltBlock Indemnification
SaltBlock Hospitality agrees to indemnify, defend, and hold you harmless from and against any claims arising from:
Our gross negligence or willful misconduct
Our violation of applicable laws in the performance of our services
Personal injury directly caused by our negligence
Infringement of third-party intellectual property rights by our proprietary materials
Indemnification Process
The indemnified party must promptly notify the indemnifying party of any claim and cooperate in the defense. The indemnifying party has the right to control the defense and settlement of the claim, but may not settle in a manner that imposes obligations on the indemnified party without their consent.
Limitations
Neither party’s indemnification obligations exceed the limitations of liability set forth in this agreement, except for claims arising from gross negligence, willful misconduct, or intentional torts.
General Provisions
Entire Agreement
This Terms of Service document, together with your signed service agreement and our Privacy Policy, constitutes the entire agreement between you and SaltBlock Hospitality regarding your event. It supersedes all prior or contemporaneous communications, proposals, or agreements, whether oral or written.
Modifications
We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our website at least 30 days before they take effect.
Your continued use of our services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you may cancel your service agreement according to our cancellation policy.
Changes to your specific service agreement must be made in writing and signed by both parties.
Assignment
You may not assign or transfer your rights or obligations under this agreement without our prior written consent. We may assign this agreement to any successor entity in connection with a merger, acquisition, or sale of assets.
Severability
If any provision of this agreement is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
Waiver
Our failure to enforce any provision of this agreement does not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by an authorized representative of SaltBlock Hospitality.
Notices
All notices under this agreement must be in writing and delivered via:
Email to the address provided in the service agreement
Certified mail, return receipt requested
Hand delivery with signed acknowledgment
Notices are effective upon receipt.
SaltBlock Hospitality Notice Address:
Email: info@saltblockhospitality.com
Mailing Address: 8414 Camden St, Tampa, FL 33614
Relationship of Parties
This agreement does not create a partnership, joint venture, employment, or agency relationship between you and SaltBlock Hospitality. Neither party has authority to bind the other or incur obligations on behalf of the other.
Survival
The following provisions survive termination or expiration of this agreement:
Payment obligations for services rendered
Limitation of liability
Indemnification
Intellectual property rights
Confidentiality
Dispute resolution
Force and Effect
This agreement becomes effective on the date you sign your service agreement or make your deposit payment, whichever occurs first, and remains in effect until all obligations are fulfilled or the agreement is terminated according to its terms.
Headings
Section headings are for convenience only and do not affect the interpretation of this agreement.
Counterparts
This agreement may be executed in counterparts, each of which is deemed an original but all of which together constitute one agreement. Electronic signatures have the same legal effect as original signatures.
Acknowledgment and Acceptance
By signing a service agreement, providing payment, or using our services, you acknowledge that:
You have read and understood these Terms of Service
You have had the opportunity to ask questions and seek legal advice
You agree to be bound by all terms and conditions
You understand the limitation of liability and dispute resolution provisions
You have received a copy of these Terms and our Privacy Policy
Questions about these Terms?
Contact us at info@saltblockhospitality.com or (877) 793-7526
SaltBlock Hospitality
Tampa Bay, Florida
Last Updated: October 20, 2025
Thank you for choosing SaltBlock Hospitality for your event. We look forward to creating an exceptional experience for you and your guests.